Get in touch about the Casperspins guide
Our contact form is the route to the team behind our independent Casperspins information site, and it suits questions about our pages, such as a figure that looks different elsewhere, a sentence that could be clearer or a topic readers would like us to cover. A short, specific message with the page named gets the most useful reply. The casino's own support handles login, deposits, withdrawals, bonuses, verification and complaints.
Routes to us
Every message to our team travels the same way:
- Our contact form carries all messages about our pages.
- Naming the page in the first line lets us find the passage at once.
- One topic per message keeps each reply short and clear.
How your message is handled
We read messages to answer them and to improve our pages. A few points describe the handling:
- Our privacy page explains how information sent to us is treated.
- A message about a page is used to review and, where needed, correct that page.
- Information from a message serves two purposes: replying and improving our pages.
- A name and an e-mail address are enough for a reply, and the message itself can stay focused on the page and the question.
Who handles account matters
The casino's own support handles login, deposits, withdrawals, bonuses, verification and complaints, because only the casino holds an account, a payment or a bonus record. English-language live chat and e-mail are the usual ways to reach that support.
What we help with
Our team helps with questions about the guide itself:
- Which page answers a topic, such as bonuses, payments or registration.
- Whether a page covers the game types, providers or mobile access a reader is curious about.
- How a figure or an explanation should be read.
- Where a page looks unclear or out of date.
Corrections and feedback
Tell us when something looks wrong. The steps are short:
- Name the page and the sentence you mean.
- Explain what you believe is correct.
- Send it through the contact form, and add any suggestion for what the page could cover.
A good message names the page, the sentence and the question in a few lines, so nobody has to guess what you mean. Screenshots are unnecessary; the wording of the sentence and the name of the page are what we use to find the passage and compare it with the facts we hold. Suggestions for new topics are welcome in the same way, and each one helps us decide what to explain next.
After you send a message
What to expect
Each message is read, and where a reply is useful we answer through the same route. A message about a mistake is checked against the page and corrected once it is confirmed.
When play stops feeling like play
If gambling has stopped feeling like entertainment, the free National Gambling Helpline for England and Scotland is open 24 hours a day, 7 days a week, and GamCare and GambleAware offer support as well.